Terms of service


TEMBO d.o.o. Gornji Stupnik, Dragutina Novaka 1d - owner of these web sites (hereinafter: TEMBO d.o.o.)

User - any person using this website - an internet site that provides its visitors with the opportunity to use different content and services, and according to the conditions set forth herein. (hereinafter referred to as "TEMBO Web Site" or "this Web Site")

The TEMBO website is free to use to all Internet users.

TEMBO d.o.o. as the owner of these web sites retains the right to occasionally not be available to users for various technical difficulties that might be out of control of staff and representatives

TEMBO d.o.o as the owner of these web sites reserves the right to change the terms of use without prior notice.

Use of the TEMBO website implies acceptance of these terms of use.


This contract is concluded between TEMBO d.o.o. and any natural or legal person, company, association, agency, company or other third party that accesses the use of these websites (hereinafter referred to as "User" or "You"). By using this website, you are automatically subject to the following terms of use (hereinafter: "Terms of Use"). If you do not agree with the terms of use please do not use our site. We reserve the right to change, add or remove parts or the full terms of use at any time. So please periodically check these terms.

When using these pages, you are required to ensure the completeness, authenticity and accuracy of the information you provide. TEMBO d.o.o. does everything to protect the privacy of your personal data in the sense of the Personal Data Protection Act and will only be used for the purposes of purchasing products on these web pages. By using these web sites, you agree that the information you have submitted will be accessible to everyone who is interested in them, in accordance with these Terms and Conditions of Use. The user agrees that his email address TEMBO d.o.o. use for the purpose of delivering invoices to use the purchase services on these web sites, as well as for the purpose of sending other types of notifications.


The TEMBO Web site and related services are available to you, provided you can sign up for a full contract regulated by applicable law.


TEMBO d.o.o. will open you an account and give you a unique Corinthian name and password. The system allows you to modify the password later if the need arises.

Your responsibilities are:

keep the confidentiality of your username and password;

immediately inform TEMBO d.o.o. in the event of unauthorized use of your account or any security breach.


In accordance with Croatian legislation, you agree that the TEMBO website will not be used for:

illegal and unlawful purposes

Inclusion of content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, impetuous, derogatory, offensive to someone's privacy, hateful or racially, ethnically or in any way non-objective;

modifying, destroying, or deleting content that is not yours;

sending an e-mail with content for which you are not authorized to send or send an e-mail with content that endangers patents, trademarks, business secrets, copyrights or any other intellectual or other property;

sending e-mails that contain viruses, trojans, spyware or any form of illegal software

deliberately or unintentionally endangering any laws or regulations at the state, region or international law level

jeopardizing any operational rules, protection or instruction of your internet provider or internet service

TEMBO d.o.o. invests every effort to offer its customers a quality service for which it reserves the right to edit, alter or delete content on these web pages.

User agrees:

Do not use this website in the sense of using it for copyright, copyright, trademark or logo violations, or broadcast a hidden or encrypted message

that all information, including photos, after the transfer of the data on this site becomes the property of TEMBO d.o.o.

that the persons who maintain these websites as well as the owners of these websites are not liable for any damages that may arise due to errors that are possible when processing data or displaying data


You agree that the content on this website is the property of the owner of the site TEMBO d.o.o., and you TEMBO d.o.o. grants a limited, non-exclusive, non-transferable, revocable permission to browse and occasionally download material from this site, for commercial purposes, but solely for your personal or use within your organization. All materials displayed or accessible on pages, including graphics, documents, textve, images, sound, video, audio, works of art are solely owned by TEMBO d.o.o. Materials are protected by copyright laws and other applicable intellectual property laws. Except as expressly authorized herein, it is prohibited (a) to use, reproduce, edit, display, delete, distribute, download, save, reproduce, transmit, post, sell, resell, adapt or create any derivative of the Material, or transfer it in any way commercially use any content or pages in full (b) use of Materials on other internet sites or media.


TEMBO d.o.o. reserves the right to exclude from the use of the Site any User who in any way violates the Terms and Conditions of Use, in any way interfere with the operation of the Site or in any way violates the rights of the owner and other users. TEMBO d.o.o. reserves the right to exclude from the use of the Site any user who misuses the published information or in any way misappropriated the use of this Site Interface, in particular in terms of copying the content posted on these web pages.

TEMBO d.o.o., with the exclusion of such a user, may claim compensation for damages that damage includes property and non-pecuniary damage and lost profits, all in accordance with the Mandatory Relationship Act.


The TEMBO web site may contain links to other websites. TEMBO d.o.o. there is no control over these sites or resources. You agree that TEMBO d.o.o. is not responsible for the content and availability of such external sites and resources.


TEMBO d.o.o. does not guarantee:

competence and ability of the other party to conclude the agreement, correctness, completeness and accuracy of the personal data of the user

that there will be no errors on the pages and / or will work without interruption at any time

that a third party will legally use this site all the time.

TEMBO d.o.o. to the maximum extent permitted by law, exempts any damage, loss or injury that may arise directly or indirectly due to

using this web site

use the pages that link to this site.

information on this website

procedures that have been or are not taken in connection with information on this web site

use, inability to use or misuse any of the pages listed above.

TEMBO d.o.o. can not be held liable for any content displayed on pages of third parties that may allow occasional access. Any such approach can not be interpreted in the sense of presenting links with TEMBO d.o.o., nor supporting such sites by TEMBO d.o.o. This website may contain links to other sites, but TEMBO d.o.o. does not correspond to the services or products that have come about in that way. The TEMBO web site may occasionally be unavailable due to various technical difficulties. TEMBO d.o.o. is not responsible for any legal proceedings or complaints against a user based on any copyright or intellectual property rights breach.

TEMBO d.o.o. is not responsible for damage or loss caused by the use of the site (such as financial losses) which may be caused by site errors. Furthermore, TEMBO d.o.o. does not give any warranty as to the information you may find in ads or on other sites you accessed on the Internet and as a result of the use of these web sites.

You agree that you and TEMBO d.o.o. independent contractors of these Terms of Use. Should you endanger these Terms of Use or any other rights we reserve the right to initiate criminal proceedings and a lawsuit against you as well as a claim for damages. If you do not agree with our terms of use for the TEMBO website please leave it and not use our services.

In the event of any dispute between TEMBO d.o.o. and a single user or a third party is the court in Zagreb, Croatia. If you have noticed any threat to these Terms of Use, please let us know.


These terms determine the procedure for ordering, paying, delivering, and claiming the products offered on this site. These websites may be used for your private use without any charge for use, subject to the following terms and conditions.

The seller is TEMBO d.o.o. and the buyer is a visitor of these sites who fill out the electronic order, sends it to the seller and makes payments via credit cards.


The buyer orders the product or products through an electronic order form.

A customer is considered to be any person who electronically orders at least one product, fill in the requested information and send the order.

All prices are quoted in EUR. The goods are ordered electronically, by pressure on a given product. The stuff is smatra ordered at the time the customer chooses and confirms the payment method.


Ordered products or product the customer can pay:


viral and bank payments



Ordered products are packaged in a way that they will not be damaged during normal manipulation. When purchasing the goods, the buyer is obliged to check the condition of the consignment and, in case of damage, immediately report the product to the deliverer (the employee of the company performing the delivery). The Seller waives any responsibility for any damage that might arise during the delivery.

If the buyer does not receive the goods, or the delivery note, after being sent, at the expected time, the buyer has the right to notify the seller in order to take the actions of finding the shipment or to send the replacement shipment.

If the buyer refuses to accept the goods ordered by the seller, the seller has the right to request from the buyer the reimbursement of all costs related to the delivery.

The seller is obligated to send the shipment to the buyer when he receives a receipt confirming the online transaction. Upon receipt of this confirmation, the seller agrees to send the shipment within 5 (five) working days.

After the deliverer (delivery company) signs the shipment by the seller, the seller is no longer responsible for further delivery and any delays and problems that may arise in connection with further manipulation and delivery of the goods.


The delivery is done by TEMBO or the courier service with which Tembo has a contract.

For deliveries worth up to 70 EUR delivery is 7 EUR, for deliveries of 70 EUR delivery is free.


The Seller agrees to deliver a product that is technically correct and corresponds to the description of the products specified on these web pages. The image that illustrates the product on the website does not have to match the actual look of the product and the buyer can not advertise this segment.

In the event of technical malfunction, the seller assumes full responsibility. In the case of technical malfunctions, the buyer is obliged to advertise the product within 8 (eight) working days. After advertising the technical malfunction, the buyer is obliged to return the technically defective product by mail, with the invoice, after which the seller will send the replacement product within three (3) business days without any compensation. In the case of the aforementioned buyer there is no right to claim a refund, but a substitute only.

The Seller is not liable for any damages or other damages that arise in the domain of the deliverer (a company that carries out the product delivery tasks).

Material Defects are solved in accordance with the Mandatory Relationship Act.



The product you are dissatisfied with may be replaced by a new one or returned with a refund within 14 days of receipt of the product at your address. You can find an online contract termination contract HERE